Accessing Interpretation and Translation Services During Your Pregnancy
Across the Northern Care Alliance, we recognise the importance of clear communication. Our interpretation and translation teams make that easy for patients and visitors who need their support.
The Interpretation and Translation Service provides verbal and written support for people who speak one of the nearly 100 different languages spoken within the geographical area of the Trust.
We help patients whose first language is not English who require an interpreter to communicate confidently with staff during their hospital appointments.
Deaf patients can get expert support from British Sign Language interpreters and the visually impaired can request documents in Braille or large text.
A translation service for documents is also available on request.
You can choose from several different interpretation methods according to the service requirement and appropriateness. All the interpretations are carried out mostly by our Trust permanent Interpreters or Trust bank Interpreters. If the language is not available then we use agency interpreters.
If you are a patient and would like to request a:
- Language Interpreter - then please call NCA Central Interpretation Booking office on 0161 627 8770 or email your request to firstname.lastname@example.org. Please make sure you have all the appointment information to hand as you will be asked for it by the staff member.
- BSL Interpreter - then please follow the details given in the drop down labelled British Sign Language on our Interpretation Service page.
If you are member of NCA staff, then please follow the instructions given below according to the method of interpretation you require. If you are part of Salford Care Organisation and this is the first time you are booking an interpreter using this method, please also provide your cost code so your department can't be set up on the system.
Due to the COVID-19 pandemic, we’re advising that interpretation takes place via telephone or video where possible and appropriate. This will help to decrease the chance of infection and work towards reducing the spread of the virus.
To request a language interpreter simply click on the weblink below:
Zipporah – Interpreter Booking Request Form (Form will not load in Internet Explorer, please use Chrome or Safari)
An email confirmation will be sent when the interpreter has been allocated with all the necessary details you require.
The different methods we provide are:
- Telephone interpretation
- Video/ Face to Face Interpretation
- British Sign Language
For more information on our Interpretation and Sign Language pages, visit our Interpretation service page.