The NCA Visitors Charter is a mutual agreement between the Northern Care Alliance and our visitors, carers and patients. It sets out shared expectations to ensure a positive, respectful, and safe visiting experience for everyone.
What We Commit To:
- Promote open visiting to support patient wellbeing.
- Maintain core visiting hours: 10:00am – 7:30pm (Note: Some areas like Emergency Departments, Maternity, and Critical Care may differ.)
- Provide clear communication and support for all visitors and carers.
Need Help?
If you have urgent concerns, please call our HELP phone numbers listed below and displayed on posters at each hospital site or contact our Patient Advice and Liaison Service (PALS) pals@nca.nhs.uk
- Salford Royal HELP phone number: 07718 863376
- Royal Oldham HELP phone number: 07970 199258
- Fairfield General HELP phone number: 0161 624 0420 and ask for bleep 1915
- Rochdale Infirmary HELP phone number: 0161 624 0420 and ask for the HELP phone
If you call any of these numbers a senior nurse will review the concerns as soon as possible. These numbers are available 24 hours a day 365 days a year.