Patient Feedback

Your Voice Matters - Friends & Family Test Surveys (FFT)

What is the Friends and Family Test?

The NHS Friends and Family Test (FFT) is a survey which has been designed to help service providers and commissioners understand whether patients are happy with the service provided, or if any improvements are needed.  It's a quick and anonymous way to give your views after receiving NHS care or treatment.  As submissions are anonymous, we will therefore be unable to respond to any comments.

You can also watch the following FFT animations on YouTube.

How the FFT works

After you’ve completed your treatment or you’re discharged from a service, you may be invited to complete the FFT.

Here are some of the other methods of how we try to capture patient feedback:

  • Text message
  • Paper survey
  • QR code/URL link

Service users who speak Urdu, Bengali, Romanian, Polish, and Portuguese can also complete the survey in their own language by using the drop-down box provided.

Please click on the link below for where you received your care from, then tell us which hospital and service you used / visited:  

Accessibility tools

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