Your Patient Experience, Your Opinion Counts
We are passionate about patient experience, and we want every one of our patients, service users, their family, and friends, to receive the best possible service when being treated at, or visiting, the Northern Care Alliance NHS Foundation Trust (NCA).
At the NCA we want every member of the team to feel supported to be the best they can be. We want to hear about the care you received, as your feedback is important to us.
It would be great to hear from you
Please let us know about your positive experience with our services and we will share this with the people involved in your care. You can leave your feedback below or by emailing our Patient Experience Team at Experience.Patient@nca.nhs.uk
What if you have a concern?
We’re always looking at how we can improve our services although we understand that things don’t always go to plan. If your care or treatment did not go as you expected, we would really like to hear about it. Your feedback helps us understand what could be better and make improvements for the future.
If your concerns are about inpatient care, please ask to speak to the ward manager who should be able to help you. If you still feel unhappy then ask to speak to one of our senior team members who will support you.
The first step in supporting you when something has not gone to plan is to contact our Patient Advice and Liaison Service (PALS) who will attempt to provide swift resolution for you. If you remain unhappy with the answers provided via our PALS team and we have not been able to resolve your concerns, you can make a formal complaint to the Trust. Visit the Complaints page.
Patient video stories
Watch Bernie’s short film below, which she kindly shared about her experience. Bernie filmed this herself and sent it to us to use on our website, to hopefully encourage others to do the same. We are sure you will agree, her own personal account is an excellent way of telling her story.
