Information for Patients
The Northern Care Alliance NHS Group provides both inpatient, outpatient and some community-based services.
The information on this section provides general information about how patients should prepare for their appointments and what to expect when they arrive.
Patients with access to our new online portal (anchor link to content) will be able to view location and clinic information about their upcoming appointment online.
We also have a variety of patient information leaflets that offer advice on a range of medical conditions, procedures and treatments. This information will help you prepare for your stay in hospital and will explain the type of treatment you can expect for your particular medical condition. Additional information is available on the NHS Choices website.
If you are unsure about what service you require or have specific questions relating to an appointment you have been asked to attend, you should contact the relevant department directly. Information can be found via the A-Z of services.
We have wheelchairs available at all sites and you can bring with you any special equipment you require for your visit. If you do require a wheelchair we recommend that you contact the hospital before your appointment, please ensure you have a £1 coin (refunded on return) for the use of a wheelchair.
Northern Care Alliance has partnered with DrDoctor to provide outpatients with an appointment reminder and rescheduling service via a text message and online service. This is designed to make it easier for you to manage your appointments at our hospitals and clinics. This service is currently being implemented across the Trust.
If we have your mobile number, you will receive appointment reminders by text message.
If we only have your landline, you will receive appointment reminders by voice message.
In many cases you will be able to request to change or cancel your appointment by text message, or by logging into the online patient portal, unless your appointment is within the following three days of receipt.
For Bury, Rochdale and Oldham patients:
Get online by following the link in your text messages or by visiting nhs.my/pat
Once online you can:
- View appointment details
- View location information, including google maps and floor plans
- View important clinic information, this may include leaflets and videos
- Add your appointment to your personal calendar
- Request to change of cancel your appointment in some circumstances.
How to log in
- Click on the link in your text message or visit my/pat
- Insert your name, date of birth and postcode.
- We’ll send a one-time code to your number to verify it is you. Enter this into the webpage.
Why are we doing this?
- Better patient experience and choice
- Reducing the number of unattended appointments
- Reducing waiting times
For Salford patients:
To get online follow the link in your text message, email or visit https://nhs.my/salford
- Log in with your full name, date of birth and postcode
- To verify it is really you we will send you a unique one-time code to your mobile phone
- Enter this one-time code into the webpage
- You are online
We want to ensure our services are accessible to all patients and visitors. To achieve this we offer a wide range of language and disability support services including sign language support and interpreter services for more than 100 different languages. If you require language support please contact the ethnic health team on 0161 627 8770 to discuss.
We also have wheelchairs available at all sites and you can bring with you any special equipment you require for your visit. If you do require a wheelchair we recommend that you contact the hospital before your appointment.
Guide dogs are welcome in our hospitals and disabled parking is located near to main entrances on each of our hospital sites.
If you are a carer or have one yourself, please advise the nursing staff in the clinic so they can take your needs into account.