Patient Safety Incident Response Framework (PSIRF)

Patient safety is at the foundation of the care we deliver. To support the NHS to improve patient safety from the 1st April 2024 the Northern Care Alliance, along with all other NHS trusts and providers are transferring over to a new incident response framework called PSIRF.

We will create a safe system by:

  • Applying a considered and proportionate response to patient safety incidents
  • Reducing the potential risk for unintended and avoidable harm to patients whilst receiving care
  • Recognising good practise and spreading this across the trust
  • In the event of an incident, we will provide compassionate engagement and involvement to those affected by an incident and their families. 
  • Applying a system-based approach to incident investigation
  • Being open, honest, and transparent with our patients and staff.
  • Sharing learning from incidents across the trust.
  • Being committed to continuous improvement
  • Providing staff involved in incidents with adequate support.

The NHS Patient Safety Strategy was published in 2019 and describes the Patient Safety Incident Response Framework (PSIRF), as a replacement for the NHS Serious Incident Framework. Details of the NCA journey to PSIRF can be found in the Patient Safety Incident Response Plan (PSIRP).

Click here to learn more about our dedicated Patient Advice and Liaison Service (PALS), a confidential service that provides help, advice and information for patients, families and carers.

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