At NCA, we believe that real care starts with real conversations. That’s why we’re asking patients to share: ‘What matters most to you?’
This simple question helps us understand your priorities, your goals, and what will make your experience of care better.
Why does it matter?
Your care should be about you and not just your condition. By listening to what’s important, we can personalise your treatment, support your recovery, and make sure your time with us feels dignified and meaningful.
What matters most to Harold!
Harold was admitted following a fall and had decreased mobility. He had lost his confidence and was more anxious.
Prior to the fall Harold was an avid tram spotter, was mobile and would go out regularly on his own.
Through creating person-centred goals Harold was able to go home with short term care. He was encouraged to walk further to build up his exercise tolerance and to help manage his shortness of breath. It was arranged to have his home fitted to aid his independence.
Harold said: “Therapy has helped to gain my independence back. I found the goals we created were specific to me and my lifestyle which was good because I was able to imagine myself doing them at home.
“I’m going to keep taking it a day at a time and I’ve already got some tram spotting days in the pipeline.”
What might this look like?
For some, it’s having their glasses fixed so they can watch TV. For others, it’s a walk outside, a chat with family, or working towards going home. Whatever matters most to you, we want to know and we’ll do our best to make it happen.
How you can get involved:
- Share what matters most to you with your care team.
- Look out for posters and QR codes in our hospitals to feedback on your experiences.
- Join the conversation on our social media channels.
Your voice matters. We’re listening.