Care on Call - Salford Community

Care on Call is a mobile warden service that provides support to people who wish to remain living independently in their own homes. The service is available to people over 18 years of age and you must live in Salford

We offer a unique service within the area, responding to emergency calls with trained and experienced staff.

The control centre is based at a central location in Salford which operates 24 hours a day, 365 days of the year. Our staff can provide assistance and alert emergency services, your doctor or a family member as appropriate.

The service offers a 24-hour telephone monitoring and emergency response which means that if you call for help, we can immediately speak to you and dispatch wardens to help you, if needed.

As a Care on Call service user we will provide you with:

  • A special alarm unit which works via a SIM card, plugged into a convenient location in your home
  • A portable pendant which can be worn or kept close at hand

Both the alarm unit and the pendant have a button, which when pressed, will connect you directly to the Control Centre. You don't have to lift the receiver; you don't even have to be in the same room!

We can also help customers who are prone to having falls by providing fall detectors which can be activated automatically if a fall occurs.

Other products that work with the alarm unit are:

  • smoke alarms
  • bed sensors
  • panic buttons
  • door alerts
  • epilepsy sensors

How much does it cost?

The 365 day, 24 hours monitoring and emergency response service is just £6.32 per week.

The alarm and pendant are provided and installed free of charge. You will only be charged for the equipment if it is not returned when you no longer need it.

Following a telephone conversation with a Warden who will be able to answer any questions you may have, we will come to your home to get to know you a little better and to discuss the service in more detail. Whilst we are there we will also install and test the equipment as well as show you how to use it.

St James House 5th Floor 
Pendleton Way
M6 5FW

For a standard alarm and pendant, you can contact us yourself or a family member or carer can do it on your behalf.  Referrals for telecare items are made by professionals only, such as a social worker, following a risk assessment.

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