Complaints and Patient Advice Liaison - PALS (Easy read)

Here to help - the PALS team are here to listen, help and give general advice

My appointment. If you need help with your appointment, please tell us.

My care - if you are happy or unhappy about your care. please tell us

Telephone 0161 778 5665

Email pals@nca.nhs.uk

BSL only text reply to 07812 775905

Contact details

Complain. Do you want to make a complaint about your care or treatment?

Speak to staff. You can speak to PALS. We can speak to the ward, department, or member of staff for you.

Contact online at www.northerncarealliance.nhs.uk. Search interpretation

British Sign Language (BSL) to book text 07966 003540 with your name, hospital number, venue and date.

9am to 4pm. The PALS and complaints office is open 9am - 4pm, Monday to Friday

Review Date: April 2025
Date of Next Review: April 2027
Ref No: PI_C_592 (NCA)